Privacy Policy

DART PROFESSIONAL together with any subsidiaries of the parent company, Remedix Group Ltd (“we” “us” “our”) are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws that relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

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1. YOUR PERSONAL INFORMATION

i. Whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
ii. When you complete forms on our website (“Site”). This includes your name, address, telephone number, and email address which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request goods or services;
iii. Whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
iv. Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
v. We may also collect data in the following ways:

  • IP Address: We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to improve the service. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
  • Cookies: Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies policy in section 13 below.


2. HOW WE USE PERSONAL INFORMATION

We may use the personal information that you provide when you enquire or register:

i. to deal with your enquiry or application
ii. to provide you with the appropriate services you requested from us and these may include sending you further information,
iii. ensure that content from our Site is presented in the most effective manner for you and for your device;
iv. for the purpose of research and to help us plan and improve our services. We may contact you ourselves or ask outside research agencies to do so on our behalf.
v. contact you for marketing purposes where you have signed up for these


3. CUSTOMERS

i. We will collect details such as your name, address, financial or payment information, telephone number, and email address when you order goods or services from us either via our Site or when you purchase or collect goods in-store. We will use this information to process your order and comply with our contractual obligations.
ii. In order to perform our contract with you (such as providing you with goods and/or services), we may also need to share personal data with third parties such as payment providers, postal service organizations, electronic receipts provider, product review platform, email service provider, customer referral platform, appointments builder, gift card service and a healthcare tool to assist in the delivery of goods or services you have ordered;
iii. We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary);
iv. We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of six years afterwards.
v. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in Section 6 below.


4. SUPPLIERS, AFFILIATES, AND DISTRIBUTORS

We will collect details such as contact names, addresses, email, phone numbers, and payment information in order to contact you about goods or services ordered with you, place further orders and pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.


5. FAILURE TO PROVIDE PERSONAL DATA OR FALSE DATA

i. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
ii. If you provide false or inaccurate information and we suspect fraud, we will record this and we reserve the right not to supply you with goods or services.


6. MARKETING

i. In addition to the uses described in sections 1 – 5 above, where you indicate you would like to receive marketing correspondence from us, for example when you’ve purchased a product or service, subscribe to our mailing lists or newsletters, enter into any of our competitions or provided us with your details we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.
ii. You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt out of receiving such information you can:

  • Click the unsubscribe button contained in any such communication received, or
  • Email us at info@dartprofessional.com or call (+44) 020 3488 3132 providing us with your name and contact details.

iii. Where you have indicated you would like to receive marketing material from us we will use your personal data for three years from when you last engaged with us, such as opening one of our marketing emails. You can always unsubscribe or update your preference from receiving marketing if you no longer want to hear about offers from us.


7. MONITORING AND RECORDING

i. We may monitor and record communications with you (such as telephone communications and emails) for the purpose of quality assurance, training, fraud prevention, and compliance. We also have CCTV cameras installed on our premises for the purpose of crime prevention and for health and safety reasons. We retain such information for up to three years.
ii. Recorded communication may be used to help us improve our services through staff training.


8. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

i. for the performance of a contract we enter into with you;
ii. where necessary for compliance with a legal or regulatory obligation we are subject to;
iii. to protect your vital interests; and
iv. for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override those interests


9. DISCLOSURE TO PERSONAL DATA TO THIRD PARTIES

i. We will not sell or distribute personal data to other organizations without your approval.
ii. In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:

  • to staff members in order to facilitate the provision of goods or services to you;
  • to third party companies in order to facilitate the provision of goods or services to you;
  • to our affiliated entities to support internal administration;
  • IT software providers that host our website and store data on our behalf;
  • professional advisers including consultants, lawyers, bankers, and insurers who provide us with consultancy, banking, legal, insurance, and accounting services;
  • HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
  • third parties who we may choose to sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business then the new owners may use your personal data in the same way as set out in this privacy policy.

iii. In order to fulfil your order, we may need to transfer some or all of your personal data to a third-party company that has operations both inside and outside of the European Economic Area (‘EEA’). We will only work with companies who can demonstrate that their operations outside of the EEA offer adequate levels of data and privacy protection and that there is a lawful basis for transferring your data outside of the EEA.
iv. We may disclose personal data to the police, regulatory bodies, legal advisors, or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


10. DATA SECURITY

i. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 
ii. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
iii. Information you provide to us is shared on secure servers. We have subscribed to appropriate physical, technical, and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
iv. We take security very seriously. All staff are made aware of the security procedures they must follow when handling personal information.


11. ACCESS TO, UPDATING, DELETING, AND RESTRICTING USE OF PERSONAL DATA

i. It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
ii. Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. We reserve the right to charge a reasonable fee to comply with your request. This is currently set as a fee of £10 (Ten GB Pounds) 
iii. You can also ask us to undertake the following:

  • Update or amend your personal data if you feel this is inaccurate;
  • Remove your personal data from our database entirely;
  • Send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
  • Restrict the use of your personal data.

iv. We may request specific information from you to help us confirm your identity and your right to access and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why subject to any legal or regulatory restrictions.
v. You should address your request to DART Professional, Remedix Group Limited, Kemp House152-160 City Road EC1V 2NX London, United Kingdom Email info@dartprofessional.com


12. RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing, and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at info@dartprofessional.com


13. COOKIE POLICY

i. A cookie is a small data file. Cookies cannot read your hard disk or make any information collected by the use of a cookie available to any third party. A cookie can only be read by the organization that installs it.
ii. Some parts of our website store a cookie on your computer to track user traffic patterns. We do this in order to determine the usefulness of our website and to see how effective our navigational structure is. We do not release this information to third parties.
iii. If you prefer not to receive cookies while browsing our website, you can set your browser to refuse all cookies that are stored on your computer. You do not need to have cookies turned on to use or navigate through many parts of our website. Remember, turning off cookies in your browser will affect all websites, not just this one. If you later decide you’d like to allow Cookies, then simply adjust your browser settings and continue using the website; Cookies will then be sent to and from our website.
iv. If you are a registered customer or affiliate and wish to sign in to password-protected websites you will need to allow “per-session” cookies. These are only stored on your computer for the duration of your visit and are deleted when you close your browser or sign out of our website.


14. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store, or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal information without your knowledge or consent where required by applicable law or regulation.


Last updated: 19th of May 2022